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Comcast embarrassed by customer service call posted online (Audio)

By Michelle Kapusta,

The cable and Internet service provider Comcast said it is embarrassed by the treatment one of its employees gave to a customer recently who tried to disconnect his service.

According to the Associated Press, it took Ryan Block almost twenty minutes to get an unnamed Comcast representative to agree to cancel the service. Moreover, the rep repeatedly asked and demanded a reason for Block’s choice to discontinue the service.

Block decided to post a portion of the call online for all to hear.

It made the rounds and has Comcast apologizing for the rep’s behavior.

"We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize," the company said in a statement to The Hollywood Reporter. "The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives."

What’s ironic is that Block said he is the vice president at AOL and for anyone that remembers, AOL was once known to have aggressive reps who made it one of the hardest Internet service providers to part with.

The audio below picks up about 10 minutes into the call.

 
 

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